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The Water Division produces and distributes drinking water. The City's water treatment plant is located along Elm Point Road and produces about 40% of our drinking water needs. A pump station located in Heritage Landing Subdivision provides us with water produced by the City of Saint Louis - about 60% of St. Charles' drinking water. Water Division maintains and repairs the City's water mains, reads water meters and maintains the treatment plant, pumping stations and water tanks.
The Water Division is a full service utility of the City. It has the responsibility for:
Pumping water out of the ground
Sending water to the treatment plant
Treating water to the highest quality standards
Delivering water to homes and businesses
Tapping water mains for new water services
Repairing water main breaks
Color coding fire hydrants to indicate available flow
Assisting customers to troubleshoot internal water problems
Staffing the water plant 24 hours a day, 7 days a week
Maintaining operator certification by attending numerous technical classes each year
The Water Division is charged with providing pure, safe drinking water to the public. The rules, regulations and guidelines followed are established and monitored by the Environmental Protection Agency (EPA), the Missouri Department of Natural Resources (MDNR) and the Missouri Department of Health (MDOH). Annual, semi-annual, quarterly, monthly, weekly, daily and hourly water samples are taken and are either sent in to any number of certified laboratories selected by the state, or are analyzed in the laboratory at the Elm Point Water Treatment Plant and Pumping Station. The Water Division is responsible for issuing the annual Water Quality Report.