Staff Information


Most forms and individual employee benefit information can be found by logging into CBIZsolutions.


CBIZ Benefits and Insurance Services
Eric File, Account Executive
Phone: 314-692-2249
Phone: 800-844-4510 (toll-free)


Medical Insurance
Anthem Blue Cross and Blue Shield
Email Jami Rector, Account Manager
P.O. Box 14882
St. Louis, MO 63178
Phone: 314-923-5557
Phone: 800-490-6145 (member services)
Group Number: 00221146

Dental Insurance
Delta Dental
Phone: 314-656-3001 (member services)
Phone: 800-335-8266 (toll-free)
Group Number: 3730-1000

Vision Insurance
United Healthcare Vision
Phone: 800-638-3120 (customer service)

Voluntary Life & AD&D

The Hartford
Phone: 800-759-4503 (customer service and claims)

Long-Term Disability

The Hartford
Phone: 800-759-4503 (customer service and claims)

Flexible Spending Accounts

Phone: 800-815-3023, ext. 4 (customer service)
Email CBIZFlex

Employee Assistance Program (EAP)
Personal Assistance Services (PAS)
Phone: 800-356-0845

Who To Call

  • Claim questions: Carriers
  • ID cards / numbers: Carriers / CBIZ
  • General questions (designs and coverage): Carriers / CBIZ
  • Payroll issues / status change: City of St. Charles HR Department

Medical Claims

In regards to a medical claim, use the following information:

  • Contact Member Services
  • If issue is still unresolved, contact CBIZ at the number listed above