My water bill has skyrocketed, what do I do?
First thing, contact Collections / Billing at 636-949-3212. We will set up a visit with a service specialist and the water line insurance program administrator and determine if the meter is malfunctioning, if there is a leak within the house, or a leak in the service line.

Show All Answers

1. How much does coverage cost?
2. How do I know if my house is covered?
3. How do I enroll in the program?
4. My house is inside the city limits but I have Missouri-American water, am I still covered?
5. My house is outside the city limits but I have City of Saint Charles water, am I covered?
6. When did this program begin?
7. What is my water service line?
8. How do I know if I have a leak?
9. My water bill has skyrocketed, what do I do?
10. How much of the repair cost does the program cover?
11. Three bids, what’s that about?
12. Are my irrigation lines covered?
13. Can I opt out of the program?