My sewer is backing up and there is water on my basement floor, what do I do?
First thing contact a plumber / drainlayer to have your sewer lateral line cabled. Then contact the Department of Public Works to secure an application (PDF) (PDF) and instructions for participating in the insurance program.

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1. When did this program begin?
2. What is my sewer lateral?
3. How much does coverage cost?
4. How do I know if my house is covered?
5. How do I enroll in the program?
6. My house is outside the city limits but I pay my sewer bill to the City of Saint Charles, am I covered?
7. Can I opt out of the program?
8. How much of the repair cost does the program cover?
9. Three bids, what’s that about?
10. My sewer is backing up and there is water on my basement floor, what do I do?
11. The plumber cabled my lateral and it’s working better, what now?