The plumber cabled my lateral and it’s working better, what now?
Return the completed Sewer Lateral Program Application (PDF) (PDF) to the Department of Public Works. The program administrator will contact you to schedule an appointment to run a camera through the sewer lateral to determine the scope of the repair. After the camera investigation the program administrator will put together a bid package which includes an Approval Letter, a Contractor Procedures Letter, several copies of the Repair Description, and a list of the approved plumbers / drainlayers.

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1. When did this program begin?
2. What is my sewer lateral?
3. How much does coverage cost?
4. How do I know if my house is covered?
5. How do I enroll in the program?
6. My house is outside the city limits but I pay my sewer bill to the City of Saint Charles, am I covered?
7. Can I opt out of the program?
8. How much of the repair cost does the program cover?
9. Three bids, what’s that about?
10. My sewer is backing up and there is water on my basement floor, what do I do?
11. The plumber cabled my lateral and it’s working better, what now?