Three bids, what’s that about?
The water service program is set up much like the city’s sanitary sewer lateral insurance program. On both programs the resident meets with the program administrator to determine the scope of the repair. The program administrator puts together a repair description for the resident to acquire multiple quotes from plumbers. The resident can choose which plumber they would like to bid on the repair and can choose which plumber they want to complete the repair. The program only reimburses 80% of the lowest bid.

Show All Answers

1. How much does coverage cost?
2. How do I know if my house is covered?
3. How do I enroll in the program?
4. My house is inside the city limits but I have Missouri-American water, am I still covered?
5. My house is outside the city limits but I have City of Saint Charles water, am I covered?
6. When did this program begin?
7. What is my water service line?
8. How do I know if I have a leak?
9. My water bill has skyrocketed, what do I do?
10. How much of the repair cost does the program cover?
11. Three bids, what’s that about?
12. Are my irrigation lines covered?
13. Can I opt out of the program?